World Wonders –Team in Kochi attended a Team Building/Experiential Learning Program; by vimingo to energize, enlighten and engage that covered:
The Leaning Tower for Building Trust
· Say what you do and do what you say
· Communicate, communicate and communicate
· Trust generates commitment and commitment fosters teamwork
· Show people you care
· Be transparent, authentic and willing to share your mistakes
The Colosseum for Conflict Resolution
· Remain Calm
· Genuinely consider the other person’s view
· There is power in your words
· If your are wrong, quickly admit
· Before speaking, ask yourself, “ Is it kind? Is it necessary? Is it true?”
Taj Mahal for effective communication
· Watch your body language
S – Face the person Squarely
O- Open posture, no crossed arms or fidgeting
L – Lean towards the person, not too much but just enough to show interest
E – Maintain eye contact, without staring
R – Be relaxed, don’t fidget and be comfortable
· Get rid of unnecessary conversation fillers
· Have a script for small talk and other occasions
· Ask questions and repeat the other person
· Tailor your message to your audience
· Be brief yet specific
· Listen actively
· Don’t Ass-U-Me!
The Statue of Liberty for Creative thinking
· Read more books
· Watch a TED
· Draw a doodle for fun
· Travel
· Go for a walk
· Pick up a new hobby
· Try a new ice cream
· Be mindful and stay open
· Spend time in nature
· Listen to music
· Do your thing
Eiffel Tower for Time Management
· Make a to-do list every day – A Time Diary
· Don’t be afraid to say no
· Find your productive time
· Avoid Procrastination
· Multi Task
· Reward yourself
The Pyramid for One Team, One Goal, One Organisation
· Create a culture of quality
· Communicate with your clients
· Be Transparent
· Set Realistic Expectations
· Add Value
· Share Updates
· Measure your satisfaction
· Own up to mistakes
· Show your appreciation
· Empower your customers
The Great Wall for Customer Centricity
· Adopt an open communication style
· Set expectations and clearly communicate those objectives
· Establish acceptable policies as well as the consequences should the policies be violated
· Conduct demonstration and brainstorming sessions before implementing change
· Energize and have fun
