Managing Conflicts

Thanks to Sudeeptha from Transandix for a wonderful training session - both the trainer and training were captivating:

Managing varied personalities to align their individual goals with that of the companies is crucial for the success of any business.
None of us is as good as all of us; Team itself means:
T- Together
E- Everyone
A-Achieve
M- More

Every team would have some dysfunctions, we need to confront and change them.
Inspire the team to thrive; use interpersonal skill to build effective teams. Be emotionally intelligent to be successful. Qualities for effective team are:

• Good interpersonal communication
• Clear Goals
• Relevant skills
• Mutual Trust
• Unified Commitment
• Internal & External support

Engaged Team is and Effective team; and every team would have the below team members – Engagement Matrix:
Information By Standars: Through 1X1’s need to understand key driving factor, and bring them to next level Champions: They are multitasking specialists, we need to start delegating daily and on-going jobs
Weaklinks: Need to provide on-going feedback pertaining to performance. May mostly need assisting, planning and organising their time and work. Loose Cannons: Need to sustain the commitment level, while working on the empowering knowledge
Commitment


The different roles people play are:
1) Action oriented role :- Give momentum to work.
2) People oriented role:- Bring in team spirit
3) Cerebral Roles:- Gives strategy and direction.

As per Belbin Associates – Team Role summary sheet; various Team-Role Descriptions are:
Team Role Contribution Allowable Weakness
Plant Creative, Imaginative, Unorthodox, solves difficult problems Ignores incidentals. Too Preoccupied to communicate effectively
Resource Investigator Extrovert, Enthusiastic, communicative. Explores opportunities. Develops contacts Over-optimistic. Loses interest once initial enthusiasm has passed.
Co-Ordinators Mature, Confident, good chairperson, clarifies goals, promotes decision-making, delegates well. Can be seen as manipulative. Offloads personal work.
Shaper Challenging, dynamic, thrives on pressure. The drive and courage to overcome obstacles. Prone to provocation. Offends people’s feelings.
Monitor Evaluator Sober, strategic and discerning. Sees all options. Judges accurately Lacks drive and ability to inspire others.
Teamworker Co-operative, mild, perceptive and diplomatic. Listens, builds, averts friction. Indecisive in crunch situations.
Implementer Disciplined, reliable, conservative and efficient. Turns ideas into practical actions Somewhat inflexible. Slow to respond to new possibilities.
Completer Finisher Painstaking, conscientious, anxious, Searches out errors and omissions. Delivers on time. Inclined to worry unduly. Reluctant to delegate.
Specialists Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply. Contributes on only a narrow front. Dwells on technicalities.


We need all of them, for different phases in a job viz:
Phase Role 1 Role 2
1) Need Identification Shaper Co-ordinator
2) Idea Generation Plant Resource Investigation specialist
3) Plans Monitor Evaluation
4) Contacts Resource Investigator Team worker
5) Organisation Implementer Co-ordinator
4) Follow Through Complete Finisher Implementor

Also the opposite roles are played by the below who can be very well buddied:
1. Shaper & Team worker
2. Resource investigator & Complete Finisher
3. Plant & Implementer
4. Co-ordinator & Specialist
5. Monitor Evaluator

The 5 Dysfunctions and the related role of a leader are:
Dysfunction Role of a Leader
Absence of Trust Be vulnerable (tell stories of failure without jeopardising own or organisations reputation)
Fear of Conflict Demand Debate. Demonstrate restraint when team members engage in conflict.
Lack of Commitment Force Clarity and Closure. Constantly push the group for closure around issues and adherence to schedule, the team has set.
Avoidance of Accountability Confront difficult issues. Be willing to serve as the ultimate arbitral of discipline when the team itself fail.
Inattention to Results Focus on collective outcome. Set the tone for a focus on result. Be selfless and reserve the R&R for those who make real contribution to achievement of group goals.

We need to learn from Geese – The lessons they teach are – Mutual respect, Courage & Encouragement:
• They stick together in a ‘V shaped’ formation
• 70% of the hit is taken by the first person.
• Different bird’s take leadership.
• Last one only glides.
• They all make noise during their flight.
• Empower – quality honking

We need to treat people as per their personality type. Give black smith treatment for Iron (touch) – and Diamond treatment for Coal (soft).