Emotional Intelligence

Yet another interesting training session from Sudeepta Banerjee.

Exercise:

1)Strike Six Letters to form one Word:
B S A I N X L E A T N T E A R S

2)Write down, Your Name, Role, and one Emotion you display the most

3)Questions to give you a general idea of how much you know about being EI. Choose the option which reflects what you would do in the situation. Give your score as – 1 Strongly disagree, 2 Disagree, 3 Neither Agree Nor Disagree, 4 Agree and 5 Strongly Agree


Why and What is EI

From the thalamus, a part of the stimulus goes directly to the amygdala while another part is sent to the neocortex or "thinking brain". (An Amygdala Hijack is an immediate and overwhelming emotional response out of proportion to the stimulus because it has triggered a more significant emotional threat. The amygdala is the part of our brain that handles emotions. During an Amygdala Hijack, the amygdala "hijacks" or shuts down the neo-cortex.)
EI Helps us to:
Influence
Empathies
Self control (how we respond)
Accurate Self Assessment
Self Confidence
Emotional Self Awareness
EI Effects:
Performance at work
Physical health
Mental health
Relationship

It provides awareness and ability to manage our emotions in a healthy and productive manner.
IQ gets you hired, but EQ gets you promoted or fired.
Rational Vs. Emotional

EI Competency: Can be divided into four - quadrants - Self/Social & Recogniton/Regulation

1) SELF AWARENESS (Self Recogniton)
Recognize and understand moods, emotions and drives

2)SOCIAL AWARENESS (Social Recognition)
Pick up on external crises; works if we have empathy, Organizational awareness and is service oriented

3) SELF MANAGEMENT (Self Regulation)
Control or redirect disruptive emotions or impulses. Think before act. Self control, adaptability

4) RELATIONSHIP MANAGEMENT (Social Regulation)
Building network. Inspirational leadership, develop others, influence, change catalyst, conflict management, Bld. Bonds, Team work and collaboration


Practice EI Competency
1) SELF AWARENESS (Self Recogniton)
Learn difference between thought and feeling
Ask how you feel and be honest
Be open to input from others

2)SOCIAL AWARENESS (Social Recognition)
Look for non verbal areas and verbal ones
Share and be honest about your feelings
Be consistent – match spoken and unspoken words.
Be Kind – where ever possible
See from other persons perspective

3) SELF MANAGEMENT (Self Regulation)
Monitor your self talk
Reframe an irritating situation into a problem solving exercise
Use Humour
Deep Breath – Never Underestimate
Remove yourself from the situation and keep moving

4) RELATIONSHIP MANAGEMENT (Social Regulation)
Share your passion and enthusiasm for the job and the organization it is contagious
Create an inspiring work environment
Engage in creative brainstorming
Be willing to coach or mentor others and be open to being coached yourself!

EI – Key Skills

Quickly reduce stress
Recognize and manage your emotions
Connect with others using non verbal communication
Use humor and plan to deal with challenges
Resolve conflicts positively and with confidence

This is done by:
Perceiving
Understanding
Facilitating
Managing

Some Techniques:

The Ventilation Fallacy
a) Deep Breaths
b) Go for a walk
c) Refresh Thoughts

Don’t Brood, Distract
Exercise
a) Complete small tasks
b) Reframe the situation
c) Help others

The Artful Critique

a) Give proper constructive feedback
b) Specific, with solution preferably face to face
c) Show empathy

Set the Emotional Tone


Exercise 1:
Realize when you were stressed
Identify the stress response
Discover and use the stress busting technique that works best for you
Develop emotional awarness
Non – Verbal communication
Exercise 2:
List your team members – family/office
Identify what triggers stress level of them
Identify the stress busters
Exercise 3:
Take away – To do from the training