Monday, July 18, 2016

Emotional Intelligence

Yet another interesting training session from Sudeepta Banerjee.


1)Strike Six Letters to form one Word:

2)Write down, Your Name, Role, and one Emotion you display the most

3)Questions to give you a general idea of how much you know about being EI. Choose the option which reflects what you would do in the situation. Give your score as – 1 Strongly disagree, 2 Disagree, 3 Neither Agree Nor Disagree, 4 Agree and 5 Strongly Agree

Why and What is EI

From the thalamus, a part of the stimulus goes directly to the amygdala while another part is sent to the neocortex or "thinking brain". (An Amygdala Hijack is an immediate and overwhelming emotional response out of proportion to the stimulus because it has triggered a more significant emotional threat. The amygdala is the part of our brain that handles emotions. During an Amygdala Hijack, the amygdala "hijacks" or shuts down the neo-cortex.)
EI Helps us to:
Self control (how we respond)
Accurate Self Assessment
Self Confidence
Emotional Self Awareness
EI Effects:
Performance at work
Physical health
Mental health

It provides awareness and ability to manage our emotions in a healthy and productive manner.
IQ gets you hired, but EQ gets you promoted or fired.
Rational Vs. Emotional

EI Competency: Can be divided into four - quadrants - Self/Social & Recogniton/Regulation

1) SELF AWARENESS (Self Recogniton)
Recognize and understand moods, emotions and drives

2)SOCIAL AWARENESS (Social Recognition)
Pick up on external crises; works if we have empathy, Organizational awareness and is service oriented

3) SELF MANAGEMENT (Self Regulation)
Control or redirect disruptive emotions or impulses. Think before act. Self control, adaptability

Building network. Inspirational leadership, develop others, influence, change catalyst, conflict management, Bld. Bonds, Team work and collaboration

Practice EI Competency
1) SELF AWARENESS (Self Recogniton)
Learn difference between thought and feeling
Ask how you feel and be honest
Be open to input from others

2)SOCIAL AWARENESS (Social Recognition)
Look for non verbal areas and verbal ones
Share and be honest about your feelings
Be consistent – match spoken and unspoken words.
Be Kind – where ever possible
See from other persons perspective

3) SELF MANAGEMENT (Self Regulation)
Monitor your self talk
Reframe an irritating situation into a problem solving exercise
Use Humour
Deep Breath – Never Underestimate
Remove yourself from the situation and keep moving

Share your passion and enthusiasm for the job and the organization it is contagious
Create an inspiring work environment
Engage in creative brainstorming
Be willing to coach or mentor others and be open to being coached yourself!

EI – Key Skills

Quickly reduce stress
Recognize and manage your emotions
Connect with others using non verbal communication
Use humor and plan to deal with challenges
Resolve conflicts positively and with confidence

This is done by:

Some Techniques:

The Ventilation Fallacy
a) Deep Breaths
b) Go for a walk
c) Refresh Thoughts

Don’t Brood, Distract
a) Complete small tasks
b) Reframe the situation
c) Help others

The Artful Critique

a) Give proper constructive feedback
b) Specific, with solution preferably face to face
c) Show empathy

Set the Emotional Tone

Exercise 1:
Realize when you were stressed
Identify the stress response
Discover and use the stress busting technique that works best for you
Develop emotional awarness
Non – Verbal communication
Exercise 2:
List your team members – family/office
Identify what triggers stress level of them
Identify the stress busters
Exercise 3:
Take away – To do from the training

Sunday, July 17, 2016

One Small Step; One Giant Mess - Ice Age

Well it could have been the fifth film of the series, but for us it was the first. Scrat's epic pursuit of the elusive acorn catapults him into the universe where he accidentally sets off a series of cosmic events that transform and threaten the Ice Age World. To save themselves, Sid, Manny, Diego, and the rest of the herd must leave their home and embark on a quest full of comedy and adventure, travelling to exotic new lands and encountering a host of colorful new characters.

Happy to see Neil jumping on his seat, and full of laught.

Saturday, July 16, 2016

Don't Dis your Ability

Are you Anxious? - Remove anxiety.

Being lonely and being alone are different; don't be afraid. Ensure you have

1 Peace
2 health -, physical therpy
3 financial security

When you are hurt, pain would stay; We are not computers without any feelings, Things change from one day to another, Be prepared. People cannot treat counterparts like garbage.

It was nice to hear B.K. Shiva from Brahmakumari's - talk -

"Acceptance, approval and appreciation is what everyone need.

Criticism, ridicule, is not what people want.

Counselor is a profession because they are ready to listen They are non judgemental .. Bonding and love is with parents

Don't resend and reject anyone who has made a mistake what is needed is support and healing as they are in pain. When advise don't work in physical pain it would not work during emotional pain.

Say you understand... Say you are right, your feeling is so natural... Give people the willingness to come and share with you everything... As every soul needs acceptance... They go to where they get acceptance.. Say I am ready to hear the truth. Focus on solution... Say whatever has to happen has happened.. Our role is to empower people... Not to judge or correct them.. They are
already in pain and hurt...

Don't let your self down. Yet another inspiring TED Talk by Muniba Mazari; Muniba Mazari Is an Artist and a Motivational Speaker. Muniba Mazari Baloch participated as a motivational speaker at various conferences and forums. She is also a fellow Piscean, and works as an anchor at PTV, the first wheelchair-bound anchor, and also the first wheelchair-bound model for the prestigious Toni&Guy in Pakistan and the brand ambassador for The Body Shop in Pakistan, and one of the Ponds Miracle Women also working as brand ambassador for "Chughtai Lab". She met with and accident at the age of 21 and was bound to wheel chair.

"A person who fight with self, with a big smile on face is a warriors - When we are in difficulty, many people leave, one who are supposed to stay with us including - Life becomes pointless, aimless, powerless - Instead of crying for the people who are not meant to be with us, for what is lost - stop cribing, stop crying - Add colours to your life - Let art keep you alive - from adversity. People don't have time - Make yourself financially strong, become professional. Life becomes easy - Be happy, Be contant - Keep aiming for higher goals.

Some things shake us from inside, we feel devistated. Change the persception .....Tell people you are happy as you are - we have souls, we are alive - let us live - don't dis our ability. Explore what you have. You are not caged, you have a soul, a mind free - aspire to inspire, nothing should stop you. Have big dreams, plans. Be grateful for what you have , and you will have more. Don't cry and crib, Excel, grow, convert adversity into opportunity. Don't let anyone dis your abilities.

Life is a test, when you were born, you did not know how difficult it would be. Through her work and life story, Ms Mazari aspires to inspire those who lose hope. The only message she gives to the world is that 'You are the hero of your own life story and heroes Never Give Up!'."

Monday, July 11, 2016

Life is a matter of priority - Friendship/Relationship is precious

Life is a matter of priority. What is ones priority, vary from person to person; so also the way they deal with it. For each their own.

Nothing last forever. One needs to find time, to maintain their relationship. Life goes on, and if we get into the bog of it, there is no comming out.

It is a personal choice, we need to move in circle, keep moving ahead, or a mix of both. For some - parents and siblings are important, for others spouse and children, for some friends and foreign lands, or for others career. Some enjoy having reunions, while others consider it to be a waste of time. It is a matter of choice, preferances.

It takes love, respect, trust, understanding, friendship and faith to make relations last. People of same wavelength, of similar taste come closer, get together well, have many things to share. Even if the job, people around, try to break them, if their bonding is stong, nothing will break it. It is not a matter of being thick skinned - no matter how the society take it, or people talk about it.

When nobody can take away your pain, never let anybody take away your Happiness! Be Cool and Happy.

Remember - If God brings you to it, he will bring you through it. No plan is bigger or above his divine plan.

Religious Conversion? Unrest

Nothing new, but very painful indeed. We are all born human, why can’t we leave and live as one?

As many as 16 young Muslims went missing from Kerala over the past one month and some of them may have sent messages to their parents that they have joined the Islamic State, sources said on Saturday.Most of them were from the districts of Kasaragod and Palakkad and sources said the group included seven couples and two children.Security agencies suspect they may joined the terrorist outfit Islamic State (IS) in Iraq and Syria.

It seems they have send a message to their family members saying "We are not coming back. Here there is Divine Rule. You also should join us" read one of the messages while the other message said, "We have joined IS to fight US for attacking Muslims", Mustafa said. The veracity of these messages are yet to be checked.

Thinking is the highest mental activity present in man. suddenly aristocratic, upper-caste Hindu Kamala Das, lover of Sree Krishna(Hindu God), descendant of rajas, decides to embrace Islam.. On 16 December 1999,at the age of 65, amidst a storm of controversy, in a one minute home ceremony, she converts……She said - Life has changed for me since Nov. 14 when a young man named Sadiq Ali walked in to meet me. He is 38 and has a beautiful smile.
In her novels and autobiography she wrote much about eroticism and the need of sex for woman… She married at age of 15 to a 35 year old man, and literally got raped in the first night.. We have to believe that she wasn't satisfied by her husband and she was yearning for true love…. That's why after her husband's death, when sadiq came into her life she easily gave up …But sadiq was determined to convert kamla to Islam by playing the love saga.. It has to be believed that he has got mental and physical support in playing the role . He never loved her truly, but he just wants to convert her to Islam… It was clearly a sign of LOVE JIHAD…. Yes, Kamala das was one of the earliest victim of love Jihad, which is still happening in kerala. According to Government records about 9000 Hindu girls got converted to islam by falling prey to the false love of muslim boys. Most of them undergone through the same fate of Kamla Das.
Later, Madhavikutty(Kamla) felt it was not worth it to change one's religion and said "I fell in love with a Muslim after my husband's death. He was kind and generous in the beginning. But I now feel one shouldn't change one's religion. It is not worth it.".

But It was Too Late for her ,for another conversion back to Hinduism . She lived and died rest of her life as a Muslim painfully….

People go to any extend, to convert you. The most divne form – in the name of love to fear.
There are so many people walking around, trying to preach and prove Christianity is only right.

And even within them, there are so many differences of opinions. When will we stop fighting, and realise that we are all one?

Malarvaadi Arts Club

A lovely tribute to friendship is Malarvaadi Arts Club the 2010 Malayalam film directed by Vineeth Sreenivasan in his directorial debut, and produced by Dileep.

The story is about the life of 5 friends Prakashan,Santhosh,Purushu,Praveen and Kuttuin from a small village called Manissery. Prakashan (Nivin Pauly) has a fiery temperament; he would do anything for the people he loves, for the cause he believes in. In a moment of financial crisis, Kumaran (Nedumudi Venu) (their mentor who formed malarvadi club) makes the group take up music once again. On the way, the best singer Santhosh (Shraavan) in the group gets a chance to attend a reality show and once he emerges the champion,which is followed by misunderstandings, separation and a grand reunion in the end.

It is a simple story that unveils at a leisurely pace and often, in a disturbingly and predictable way; Nedumudi Venu has a brief but relevant role. Kumaran's desire to see 5 of them together, make me think of my grandfather - how every parents would want to see their children together always; and even someothers who are not just parents but more than parents.

Indeed a thought provoking movie.

The Year I Met You - Cecelia Ahern

Jasmine loves two things: her sister Heather and her work. And when her work is taken away she has no idea who she is.

Matt loves two things: his family and the booze. Without them he hits rock bottom.

One New Year's Eve, their path collide. Both have time on their hands: both are at crossroads. But as the year unfolds, through moonlit nights and suburban days, an unlikely friendship slowly starts to blossom.

Memories do not last for ever, fresh memories erase off the old ones. Thinking out of control Jasmine turned into gardening to maintain control, thinking it would bend to her will, but realised that it will not. If we try to grow where something, even a part of us has died, we will experience sickness. It is better to move, uproot overselves and start afresh; then we will flourish. Miracles only grow where you plant them.

We do not know the other person, we do not know anything about their life, but if the person is not lonely in your company.

Which is the better song? " Paradise City" or " Love is a Battlefield".

Often the slow pace of change can be painful, lonely and confusing, but without us realising it happening, it happens. But it is thanks to the slowness that we remember the journey, we reserve the sense of where we were, where we are going and why. Destination completely unknown, we can value the crossing.

This wasn't just my journey, this wasn't just about me falling down and a man rescuing me, though I did trip and you fell and love did happen for me and was mended and repaired for you. This is about you and me, our fall and rise with the seasons, and about what happened when one door closed for both of us. I don't know if I would be this woman now if it weren't for you, and you may not even think you did anything. Most people in life don't have to actively do anything to change us, they simply need to be. I reacted to you. You affected me. You helped me. You were the oddest friendship, the kindest loaned ear.

You gave me your key. You did the same. I helped you help me, you helped me to help you, that's the way it must be or the very idea of help would be obsolete. I always thought that being helped was a loss of control, but you must allow someone to help you, you must want someone to help you, and only then can the act begin.

We are constantly evolving; I suppose I have always known that, but because I always knew that, I feared stopping, and it is ironic that it was only when I finally stopped that I moved the most. I know now that we never truly stop, our journey is never complete, because we will continue to floursih - just as when the caterpillar thought the world was over, it became a butterfuly.

Monday, June 20, 2016


Was glad to get hold of a Marathi movie after long. But the end, made me keep thinking. Why do we make a weekend not very good by watching such movies? If at all we knew - but then this is the harsh reality of life.

Sairat is a romantic story of two young couple - the usuall - rich girl, poor brilliant boy; but here from different cast. The first half is full of songs and beautiful cinematography. What happens when the immatured children run after their love is well depicted. But the end was a shock; and it took me some time to come out of it; seeing the baby walk - without any background music.

Udta Punjab

A thought provoking weekend, with a thought provoking movie. Not just Punjab, but this is the harsh reality of our country and the world today.Some are flying high, while others are infants, but none of them are free states. Hats off to Abhishek Chaubey and Sudip Sharma for daring to bring this forward. It's a kinda documentary/drama film so don't expect 'Jab we Met' if you wanna view.

Great performance by Shahid, Dilji, Kareena but above all Alia. We have stories of each of them running in parallel; while Shahid-Pop singer Tommy , Alia - Ex. District hockey player and field worker, and Dilji's younger brother a student are waging a fight against use of drug; Kareena a doctor and Dilji an Assistent Inspector are fighting against the society and it's supply; and of the two fights; Kareena say - the former is important to be won.

Wish there is an end to the use of this.

Monday, May 30, 2016


May 16th was election day; where we to vote or was it just another holiday?

Was not sure whom to vote for; the same false promises - was something really being done, or were we just moving like a pedulum, from left to right? Well this time we did have some one else as well in kerala; for for the first time did the lotus bloom here.

People come and go, parties come and go, problems remain. Any sensible Indian would agree that beef, jeans and skirts, Love marriages, westernisation, celebrating birthdays are not our problem.

We still have the age old problems persesting; that of inequality, poverty, casteism, unemployment, communalism, superstition, health system, coruption, infrastructure, sex ration, population explosion, crime accountability, literacy and education, black money, angry organisation etc.

Right is might, but no one ever wins if they do not fight. If you belive you are right, then stand up and fight for your place in the sun. If you belive you can do, hang in, if you do not win, you will earn the respect of everyone in the fight, including yourself, and in that sense you will have prevailed.

Being blessed with democracy it is our duty to vote, I have done mine. But there are still some more duty, which I neither have the energy not the ability to take up, wish and pray that I could do something.

The Year we got closer

She was confused and surprised, yet glad that he asked her out for a movie a year before; with mother. This was for the first time, someone had actually done that; and so it was completely a new experience for her. Sometimes we need someone to simply be there, not to fix anything, or to do anything in particular, but just to let us feel that we are cared for and supported; this is what she felt.

People come to one’s life for a reason, a season or for a lifetime; he had just completed one season of his life, and was on the bridge to the other; presumably he was just looking out for someone to fill the interim void or was that an invitation for genuine friendship only time would say.

They did not have anything much in common. A strong friendship doesn’t need daily conversation; doesn’t always need togetherness. As long as the relationship lives in the heart, true friends will never part; this is what she believed; initially when he got busy on reaching the other end of the bridge; not realising that the season was over. Though there was a gap in the new year; things appeared to be in place after three months.

By the end of a year, they realised, they have nothing to speak about. Life is not just about movies, and restaurants; and he was not interested in discussing his personal life and dreams; while she kept wondering, why men who respect women are mostly single? People who have been single are so independed and self-sufficient that it takes something extraordinary to convince them that they need you in their life. He would start telling about his professional problems, and stop in between, presuming it is not right to discuss them; leaving her in a dilemma. It is a psychological fact that people are generally more honest when physically tired; this is why people confess things during late night conversations. Next day; they would think why at all was it discussed?

At the end of a year, he was confused; and she was still confused and surprised. Stress, anxiety and depression are caused when we are living to please other, but they did not have to go through that here, as they were themselves; and had not put on masks to please other.

She still had lot of respect for him, for his passion, for his will, for the fight he took up for himself and others. His company made her happy, but she knew it would most probably be at its dawn. She did not know what had to be done, and because he wanted to work without distractions. So was she becoming a distraction now? She kept thinking about her friends warnings to be away from him.

Then she read Facebook COO Sheryl Sandberg's explanation of life and death; especially on death that she realised after her husband Dave passed away. Most of us at one point or the other have to face loss of opportunity or adversity - in job, with health, with love and sometimes with life itself. We need to remember 3P's.

1. Pesonalization - Not everything that happens to us happens because of us.
2. Pervasiveness - The event will effect all areas of our life, there is nor running away,
3. Permanence - That nothing lasts for ever.

There are only two types of pain: The one that hurts you and the other that changes you.

If you care too much, forgive too much, in the end you get hurt too much. When you care for someone more than they deserve, you get hurt more than you deserve. Everyone is going to hurt you, you need to find the worth suffering for. It’s better to be alone; nobody can hurt you.

To the questions in your life, you are the only answer; to the problems in your life you are the only solution. If you are able to find them; and mould them to make you a better person; keep you positive, the pain would be worth going through. It would change you, make you stronger.

Finding gratitude and appreciation is the key to resilience. Live life, each day of it, with joy and meaning, without pain and with gratitude at each step.

Don’t depend too much on anyone. Everyone changes with time, with new people. Never assume that somebody loves you by their sweetness. Sometimes you are just an option. Some people are truly great manipulators. They can lie, cheat, treat you badly and somehow manage to make it all seem like your fault. Don’t fall for it.

Choices, Chances and Changes are basic reminders of life…We need to make a Choice, to take a Chance, otherwise our life will never Change…!!!

It takes love, respect, trust, understanding, friendship and faith in your relationship to make it last. Probably this did not have them all.

We need to Learn how to:
• Have fun without drinks
• Talk without cellphone
• Dream without drugs
• Smile without selfies
• Love without conditions

Be happy for no reason, like a child. If you are happy for a reason, you’re in trouble, because that reason can be taken from you. Remember, there is no market for our emotions, Keep up the positive attitude.

Saturday, May 28, 2016

Stakeholder Management

Thanks to Sudeeptha from Transandix for a wonderful training session - both the trainer and training were captivating:

Any person, group or organisation who is affected by our work, would be our stakeholder.

For the project for which we are the Project Manager; our stakeholder could be:
 Project/programme team
 Shareholder or investor
 Public Interest group
 Government
 Community
 Upper Management
 Mid Management
 PM’s Manager
 End user
 Non Team Member
 Client owners
 Suppliers
 Internal & External Consultant.

Top 5 Qualities of Tom Kosnik and his stakeholders; where plotted on a graph, and an assessment was plotted of once own performance and that of the stakeholder. These can be jotted as a web, and linked to match the preferences.

 Integrity at the centre
 Chemistry/Sense of Humour
 Perspective/Humility
 Empathy
 Cooperation/Commitment
 Responsiveness
 Reliable
 Fairness
 Competence
 Communication
 Vision
 Grace Under Pressure
 Entrepreneurship

Stakeholder Management Involves two parts:

Paret 1: Stakeholder Analysis

Stakeholder Analysis means mapping and analysing your stakeholders. This involves Identifying, Prioritising and Understanding the Stakeholder:

Basic Analysis can be done using the Power interest Grid, and placing the stakeholders in 4 quadrants, and plotting them, to know if they have high or low power and interest.

Power HPLI: Keep Satisfied HPHI: Manage Closely
LPLI: Monitor LPHI: Keep Informed

Stakeholders would fall under one of the below category:
a. Advocates
b. Supporters
c. Blockers
d. Critics
e. Neutral
We need to remove the blockers – especially those who are in high power/high interest grid.
General points – based on role play:
 Don’t assume you know customers’ needs
 Asking people’s opinion is the first step in building relationship
 To gain trust of one stakeholder, never let other stakeholders down (ego)
 Stakeholders are not interested in why it did not happen, they would want to know how it would happen
 Patience
 1st Build trust
 Don’t say we failed, say we messed up
 Don’t get overly submissive – apologise and move on.
 All questions are equally important, answer first questions first.
 Clients/stakeholder likes to be heard, so hear.
 Don’t micro manage.
 Did a great job – seek help.
 Ask right questions
 What is important is how you enquire and what you enquire
 Push back, don’t push yourself
 If the conversation is going nowhere – start another line of discussion

Part 2: Stakeholder Planning – involves communication strategies:

1. Plan your Approach :

This has to be done, before during and after the project –
 Seek opinions/ideas
 Discuss the positives
 Discuss the challenges

2. Think Through your stakeholders
 Desired support
 Desired Project Role
 Actions Desired

3. Identify the message you need to convey
To persuade them to support you and engage with your projects or goals show:
a. Show the benefits to the person or organisation of what you are doing
b. Focus on key performance like increasing profitability or delivering real improvement.

4. Identify Actions and communciations
Work out and focus on
 HP/HI stakeholders first
 LP/LI Last

Always remember to include communciation in your project plan.
T - Trust
I - Inquiry
P - Patience/Push Back
S - Satisfy

Three pillars of a project are: Trust, Patience and Expectation.

Managing Conflicts

Thanks to Sudeeptha from Transandix for a wonderful training session - both the trainer and training were captivating:

Managing varied personalities to align their individual goals with that of the companies is crucial for the success of any business.
None of us is as good as all of us; Team itself means:
T- Together
E- Everyone
M- More

Every team would have some dysfunctions, we need to confront and change them.
Inspire the team to thrive; use interpersonal skill to build effective teams. Be emotionally intelligent to be successful. Qualities for effective team are:

• Good interpersonal communication
• Clear Goals
• Relevant skills
• Mutual Trust
• Unified Commitment
• Internal & External support

Engaged Team is and Effective team; and every team would have the below team members – Engagement Matrix:
Information By Standars: Through 1X1’s need to understand key driving factor, and bring them to next level Champions: They are multitasking specialists, we need to start delegating daily and on-going jobs
Weaklinks: Need to provide on-going feedback pertaining to performance. May mostly need assisting, planning and organising their time and work. Loose Cannons: Need to sustain the commitment level, while working on the empowering knowledge

The different roles people play are:
1) Action oriented role :- Give momentum to work.
2) People oriented role:- Bring in team spirit
3) Cerebral Roles:- Gives strategy and direction.

As per Belbin Associates – Team Role summary sheet; various Team-Role Descriptions are:
Team Role Contribution Allowable Weakness
Plant Creative, Imaginative, Unorthodox, solves difficult problems Ignores incidentals. Too Preoccupied to communicate effectively
Resource Investigator Extrovert, Enthusiastic, communicative. Explores opportunities. Develops contacts Over-optimistic. Loses interest once initial enthusiasm has passed.
Co-Ordinators Mature, Confident, good chairperson, clarifies goals, promotes decision-making, delegates well. Can be seen as manipulative. Offloads personal work.
Shaper Challenging, dynamic, thrives on pressure. The drive and courage to overcome obstacles. Prone to provocation. Offends people’s feelings.
Monitor Evaluator Sober, strategic and discerning. Sees all options. Judges accurately Lacks drive and ability to inspire others.
Teamworker Co-operative, mild, perceptive and diplomatic. Listens, builds, averts friction. Indecisive in crunch situations.
Implementer Disciplined, reliable, conservative and efficient. Turns ideas into practical actions Somewhat inflexible. Slow to respond to new possibilities.
Completer Finisher Painstaking, conscientious, anxious, Searches out errors and omissions. Delivers on time. Inclined to worry unduly. Reluctant to delegate.
Specialists Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply. Contributes on only a narrow front. Dwells on technicalities.

We need all of them, for different phases in a job viz:
Phase Role 1 Role 2
1) Need Identification Shaper Co-ordinator
2) Idea Generation Plant Resource Investigation specialist
3) Plans Monitor Evaluation
4) Contacts Resource Investigator Team worker
5) Organisation Implementer Co-ordinator
4) Follow Through Complete Finisher Implementor

Also the opposite roles are played by the below who can be very well buddied:
1. Shaper & Team worker
2. Resource investigator & Complete Finisher
3. Plant & Implementer
4. Co-ordinator & Specialist
5. Monitor Evaluator

The 5 Dysfunctions and the related role of a leader are:
Dysfunction Role of a Leader
Absence of Trust Be vulnerable (tell stories of failure without jeopardising own or organisations reputation)
Fear of Conflict Demand Debate. Demonstrate restraint when team members engage in conflict.
Lack of Commitment Force Clarity and Closure. Constantly push the group for closure around issues and adherence to schedule, the team has set.
Avoidance of Accountability Confront difficult issues. Be willing to serve as the ultimate arbitral of discipline when the team itself fail.
Inattention to Results Focus on collective outcome. Set the tone for a focus on result. Be selfless and reserve the R&R for those who make real contribution to achievement of group goals.

We need to learn from Geese – The lessons they teach are – Mutual respect, Courage & Encouragement:
• They stick together in a ‘V shaped’ formation
• 70% of the hit is taken by the first person.
• Different bird’s take leadership.
• Last one only glides.
• They all make noise during their flight.
• Empower – quality honking

We need to treat people as per their personality type. Give black smith treatment for Iron (touch) – and Diamond treatment for Coal (soft).